agent locations to help in reducing the incidence
processes at agent locations to help in reducing the incidence of inactive accounts as such agents are closer to customers. On its part, GTBank said it actively engages inact find their accounts. “Furthermore, the bank has also commenced expanding its agent banking network so that customers in remote areas can bank without the inhibition of proximity to our regular branches,” the bank told Financial Vanguard. CBN reacts The CBN, however, described the rise in inactive bank accounts as a normal feature of the banking industry w house th profit potentials for banks. Responding to Financial Vanguard e business nquiries, Director Corporate Communications, CBN, Mr. Isaac Okoroafor, said: “Incidence of abandoned accounts has always been a feature of the Nigerian banking industry for many reasons. “A common reason is the cumbersome procedure of complete closure of an account. Many people in a hurry will withdraw to the last kobo possible and move on, abandoning the ac